You just found out about our website and you’re not sure how things work on G2A.com? Look no further, here’s how you can buy a digital product on G2A.com!
First, take a look and see what you want to buy. Are you looking for a specific game? A Gift Card maybe? That’s cool, you can find all that you need using the categories and/or the search bar on our main page G2A.com:
That’s great – now that you’ve found what you were looking for, you should check the details of the product to make sure that it will work for you. Here you will find:
You checked everything? Fantastic! Now you can move on to adding the product to your cart by selecting the seller from which you want to purchase.
You can either choose to buy from the recommended offer (just click the green button “Buy now”), or you can scroll down to select the offer that you like the most by checking the list of all available offers (click the blue cart button on the right of each offer to buy from it).
Each seller has a few details that you can check about him:
Once you’ve decided on the seller you want to buy from, you can either continue shopping or go to the cart to finalize your purchase.
Good question! It’s true that most of the sellers on G2A.com have “Instant delivery” offers, which means that they deliver your product as soon as the order is processed and completed.
However, some smaller sellers are not able to do that and need more time to send the product. Such sellers have their offer listed under “Up to 24h delivery offer”. It will look like that
Make sure to check that carefully if you want to have your purchase delivered to you asap.
You’re almost there! It’s now time to check your cart and see if you’ve added all that you needed.
There are a few things that you can check in your cart:
If everything is fine, you can now:
This will take you to our checkout, where you will be able to complete the payment for your purchase.
Of course not! Once you paid, you will be taken to the order status page and the order will be processed by our system as soon as we receive the payment for it. Depending on the payment method that you used, this process can take from a few seconds to a few minutes, so stay calm and relax – you order will be completed as soon as possible!
Once we get the funds for your order, the cd-key (or keys if you purchased more than one) will be delivered to you via e-mail:
You can also receive your keys directly from the order status page and from your G2A account after the order is completed.
That’s great to hear! Now that you’ve purchased a cd-key on G2A.COM for a game or any kind of software, there are basically 3 different ways for you to receive it:
The first option is given to you straight after you complete your payment and your order is finalized. Do not close your browser and wait till you see a page confirming that your order was completed successfully. There, just click on “Get CD KEY” and that’s it – you can claim your cd-key!
Please don’t worry if you didn’t get your key immediately via your browser. Each time you complete a purchase on G2A.COM, your cd-key is sent to you in an e-mail using the address that you entered in the shopping cart (right before going to the checkout).
To get your key this way, open the mailbox of the e-mail address that you’ve used in your purchase and search for a “G2A.COM: Shipment” e-mail. Once you found it, open it and you will see a blue button “Get your key” – click it and this will redirect you to a page where you can display your key.
If you can’t find the shipment e-mail in your mailbox, make sure you check the spam/junk folders of your mailbox as well – they can often get stuck there. You should also give a few minutes for your mailbox to update itself – sometimes it can take a few minutes for this e-mail to appear in your mailbox.
If you have a registered G2A account, the “My collection” tab is the default place where you will find all your purchased cd-keys. You can think of it as a personal library on G2A.COM. You can access it at any time via your dashboard once you login to your G2A account.
You just made a purchase but didn’t receive any e-mail from us in your mailbox? Well, that’s unexpected… but then again – unexpected things can happen from time to time, what’s important is what we do with them.
If you didn’t receive an e-mail confirmation about the order you just made, please do the following:
1) Check the Spam/Junk folders on your mailbox to make sure that there are no new messages in them.
E-mail notifications are often confused with spam by some mailboxes. Because of that, please make sure to check your spam/junk folders to see if the e-mail didn’t end up there by mistake..
2) Double check the e-mail address that you entered in the shopping cart during your purchase.
Is there any chance that you used a different address or made a typo in the one you used? Please make sure to check your other mailboxes just in case to see if the e-mail isn’t there, perhaps you only used a different e-mail than you think.
3) Check the status of your order in the “Orders history” and “My Collection” tabs of your G2A Account.
If your order has the status “Waiting for payment” or “Processing”, then this is why you haven’t received any e-mail about your order. An e-mail with your CD-key is sent only once your order is completed.
4) Make sure to check if you haven’t perhaps purchased a pre-order
Games that are purchased as pre-orders will delivered on the release date. Until then, you order will have the status “processing” until the seller is able to deliver your cd-key on the release date (once he delivers the key, the status of your order will change to “Complete”).